Return & Refund Policy


As a small business, we do not accept returns or refunds except for products that are damaged, missing, or incorrectly delivered. We recommend in‑store pickup for inspection. For SF Express deliveries, please refer to the exchange terms below. For enquiries, please contact our customer service.

 

1. In‑Store Pickup (For orders using store pickup)

You may inspect the goods upon in‑store pickup. Once you accept and leave the store with the goods, the items are deemed accepted. Subsequent claims of damage, missing items, or incorrect products will not be accepted.

If you discover damage, missing items, or incorrect products at the time of pickup, please inform our staff immediately. We will exchange the item on the spot.
   
2.

Exchange Policy for SF Express Deliveries (For orders shipped via SF Express)

If you choose SF Express delivery and discover that the product is damaged, missing, or incorrect, you may request an exchange within 7 days from the delivery date (including Sundays and public holidays), subject to the following conditions:

 

  • Provide photos of the received product(s);
  • Retain the original receipt and intact packaging;
  • The returned product must be unused and in its original saleable condition.

 

Exchange Process & Timeline

 

  1. To request an exchange, please contact our customer service with your order number, a description of the issue, and supporting evidence (e.g., photos of damage).
  2. We will respond with the approval result within 3 business days of receiving your request. If approved, we will provide the return address and shipping instructions.
  3. You must send back the product within 7 days after approval. Failure to do so will be deemed a waiver of the exchange right.
  4. The return shipping cost shall be borne by the customer. For the replacement product we send out: if the issue is due to product quality, we will bear the shipping cost; if due to customer reasons, the customer shall bear it.


Rejection & Follow-up

If the returned product does not meet the conditions of “unused, intact packaging, and original receipt”, or shows signs of customer‑caused damage, broken packaging, or missing accessories, we reserve the right to reject and return the product to you, and we will not bear the return shipping cost.

After rejection, you must contact customer service within 7 days. If no action is taken within that period, the product will be deemed abandoned, and we reserve the right to dispose of it.
   
3. Situations Where Returns & Refunds Are Not Accepted

Except for products that are damaged, missing, or incorrectly delivered, no returns or refunds will be accepted for any other reasons (e.g., change of mind, size/fit issues, colour mismatch, etc.).

If delivery delay or failure is caused by incorrect address, contact information, or other personal data provided by the customer at the time of order, we shall not be liable for any return or refund.
   
4.

Non‑Exchangeable / Non‑Refundable Special Items

The following items, once sold, are not eligible for any exchange or refund except for product quality issues:

 

  • Personal care products, cosmetics, intimate apparel, and other hygiene‑related items;
  • Customised products, engraved items, or special‑size custom orders;
  • Items marked as “non‑returnable & non‑exchangeable” during promotional campaigns.
   
5.

Final Decision & Dispute Resolution

We will handle each case individually before making an exchange decision. We reserve the right to refuse an exchange if the product has been damaged by the customer, and to refuse any unreasonable exchange or return request.

 

Our company has the final decision on all exchange and refund matters and reserves the right of final interpretation of these terms.